{"id":21872,"date":"2025-12-27T11:45:42","date_gmt":"2025-12-27T11:45:42","guid":{"rendered":"https:\/\/damelai.com\/?page_id=21872"},"modified":"2025-12-27T11:50:41","modified_gmt":"2025-12-27T11:50:41","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/damelai.com\/index.php\/return-refund-policy\/","title":{"rendered":"RETURN & REFUND POLICY"},"content":{"rendered":"\t\t
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Last updated:<\/strong> 27-12-2025<\/p>

This Return & Refund Policy applies to all purchases made through damelai.com<\/strong> (the \u201cWebsite\u201d), operated by [COMPANY NAME]<\/strong> (\u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d).
By placing an order, you expressly agree to this Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. RIGHT OF WITHDRAWAL (EU CONSUMERS)<\/h2>

In accordance with Directive 2011\/83\/EU<\/strong>, consumers residing in the European Union have the right to withdraw from a purchase within fourteen (14) calendar days<\/strong> from the date of receipt of the goods, without providing any reason<\/strong>.
To exercise the right of withdrawal, the customer must notify us in writing<\/strong> at:<\/p>

return @ damelai.com<\/strong><\/p>

2. CONDITIONS FOR RETURNS<\/h4>

Returned products must:<\/p>

  • be unused, uninstalled, and in original condition<\/p><\/li>

  • be returned in original packaging, including all accessories, manuals, and documentation<\/p><\/li>

  • show no signs of use, damage, installation, or modification<\/p><\/li><\/ul>

    The Company reserves the right to reject returns<\/strong> that do not meet the above conditions.<\/p>

    3. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL<\/h4>

    The right of withdrawal does not apply<\/strong> to:<\/p>

    • customized or made-to-order products<\/p><\/li>

    • products manufactured according to customer specifications<\/p><\/li>

    • products that have been installed, connected, or used<\/p><\/li>

    • sealed goods unsealed after delivery for hygiene or safety reasons<\/p><\/li>

    • digital content once download or access has begun<\/p><\/li>

    • services already fully performed with customer consent<\/p><\/li><\/ul>

      These exclusions are in accordance with Article 16 of Directive 2011\/83\/EU.<\/p>

      4. RETURN PROCEDURE<\/h4>

      To initiate a return, the customer must:<\/p>

      1. Contact us at [EMAIL ADDRESS]<\/strong> within 14 days of receipt<\/p><\/li>

      2. Receive return instructions from the Company<\/p><\/li>

      3. Ship the product within 14 days from the withdrawal notification<\/p><\/li><\/ol>

        Returns sent without prior authorization<\/strong> may be refused.<\/p>

        5. RETURN SHIPPING COSTS<\/h4>

        • Return shipping costs are borne exclusively by the customer<\/strong>, unless the product is defective or incorrect<\/p><\/li>

        • The Company is not responsible<\/strong> for lost or damaged return shipments<\/p><\/li><\/ul>

          We strongly recommend using a tracked and insured shipping method.<\/p>

          6. REFUNDS<\/h4>

          Once the returned product is received and inspected:<\/p>

          • refunds will be issued using the original payment method<\/p><\/li>

          • refunds will be processed within 14 days<\/strong>, subject to inspection<\/p><\/li>

          • the Company may withhold reimbursement until goods are received<\/p><\/li><\/ul>

            Original shipping costs are refunded only if required by mandatory law<\/strong>.<\/p>

            7. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS<\/h4>

            If a product is delivered damaged, defective, or incorrect:<\/p>

            • the customer must notify us within 48 hours<\/strong> of delivery<\/p><\/li>

            • photographic evidence may be required<\/p><\/li>

            • the Company will assess and determine the appropriate resolution<\/p><\/li><\/ul>

              The Company reserves the right to repair, replace, or refund, at its sole discretion, in accordance with applicable law.<\/p>

              8. DEPRECIATION OF VALUE<\/h4>

              The customer is liable for any diminished value<\/strong> of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.<\/p>

              The Company may deduct such depreciation from the refund amount.<\/p>

              9. NON-RETURNABLE ITEMS<\/h4>

              Unless required by law, the following are non-returnable<\/strong>:<\/p>

              • clearance or sale items<\/p><\/li>

              • products marked as \u201cnon-returnable\u201d<\/p><\/li>

              • gift cards or vouchers<\/p><\/li><\/ul>

                10. LIMITATION OF LIABILITY<\/h4>

                To the maximum extent permitted by law, the Company shall not be liable for:<\/p>

                • delays caused by carriers or third parties<\/p><\/li>

                • indirect or consequential losses<\/p><\/li>

                • improper installation or use by the customer<\/p><\/li><\/ul>

                  11. GOVERNING LAW & JURISDICTION<\/h4>

                  This Policy is governed by Greek law<\/strong> and applicable European Union law<\/strong>.<\/p>

                  Jurisdiction lies with the courts of Athens, Greece<\/strong>, unless mandatory consumer law provides otherwise.<\/p>

                  12. CONTACT INFORMATION<\/h4>

                  For return or refund requests, contact:
                  Email:<\/strong> return @ damelai.com
                  Company:<\/strong> [COMPANY NAME]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Last updated: 27-12-2025 This Return & Refund Policy applies to all purchases made through damelai.com (the \u201cWebsite\u201d), operated by [COMPANY NAME] (\u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d).By placing an order, you expressly agree to this Policy. 1. RIGHT OF WITHDRAWAL (EU CONSUMERS) In accordance with Directive 2011\/83\/EU, consumers residing in the European Union have the right to withdraw […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21872","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRETURN & REFUND POLICY - Damelai Lifestyle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/damelai.com\/index.php\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURN & REFUND POLICY - Damelai Lifestyle\" \/>\n<meta property=\"og:description\" content=\"Last updated: 27-12-2025 This Return & Refund Policy applies to all purchases made through damelai.com (the \u201cWebsite\u201d), operated by [COMPANY NAME] (\u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d).By placing an order, you expressly agree to this Policy. 1. 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